Customs, Taxes, Brokerage, and local fees
Shipping Address Entered wrong Corrections
Address Correction by Customers or Black Forest Gifts
Engraved Plate Changes
Black Forest Gifts select only the highest quality items available. If you are not 100% satisfied with your Black Forest Gifts purchase the following procedures must be followed.
Returns, Refunds, and Exchanges:
Credits applied to credit cards must be applied to the card used to make the purchase or an online credit will be issued to the original purchaser. Example is a person ordered a gift for another person who needs to return the item.
Christmas Gift Returns
The minimum single order we can accept is $15.00.
Payment: All orders must be prepaid by credit card. We do not accept COD orders.
Customer Service: If you have questions about your order call (843) 945 1876 between the hours of 9:30 AM and 4:30 PM Monday through Friday Eastern time.
Floor Clocks (Grandfather) are non returnable for any reason.
Prices on this web site are subject to change without notice, you will be billed the price that appears in the shopping cart when you place your order.
If free shipping applied to the item and a shipping upgrade is required, the upgrade will be charged at the full rate listed in the shopping cart. No credits will be applied for free shipping.
Cuckoo Clock Warranty and warranty service
For warranty repair please call Black Forest Gifts (843) 945 1876 for an RMA number so we can track your clock while in our possession. Once you receive an RMA number please pack the clock in it's original box, do not send weights or head piece, etc. Install a wire through the chains against the base of the clock where the chains exit.
We will notify you by email for return shipping and insurance cost.
Please insure your clock during shipping to cover your investment, we normally turn around warranty repairs within 2 weeks if parts are in stock
Place of jurisdiction for all lawsuits is Myrtle Beach, SC - USA
Settling place is Horry County, SC - USA
Shipping and handling charges are non refundable for any reason.
If a shipper cannot deliver a package to the address on an order or if a customer redirects their package, shipper redirect charges may be charged to the customer.