Customs, Taxes, Brokerage, and local fees
Shipping Address Entered wrong Corrections
Address Correction by Customers or Black Forest Gifts
Engraved Plate Changes
Black Forest Gifts select only the highest quality items available. If you are not 100% satisfied with your Black Forest Gifts purchase the following procedures must be followed.
Returns, Refunds, and Exchanges:
Credits applied to credit cards must be applied to the card used to make the purchase or a Black Forest Gift Card will be issued for credit if the original card is not available. Example is a person ordered a gift for another person who needs to return the item.
Christmas Gift Returns
The minimum single order we can accept is $15.00.
Payment: All orders must be prepaid by check (allow 10 days for checks to clear), money order, or credit card. We do not accept COD orders.
Customer Service: If you have questions about your order call (843) 232 7059 between the hours of 10:00 AM and 4:00 PM Monday through Friday Eastern time.
If Black Forest Gifts makes a mistake on an engraved plate, the plate must be returned with a self addressed stamped envelope and the plate will be corrected or replace and returned. Plates will be engraved exactly as written in the notes box on the order form as room allows on the plate.
Floor Clocks (Grandfather) are non returnable for any reason.
Prices on this web site are subject to change without notice, you will be billed the price that appears in the shopping cart when you place your order.
If free shipping applied to the item and a shipping upgrade is required, the upgrade will be charged at the full rate listed iin the shopping cart. No credits will be applied for free shipping.
Cuckoo Clock Warranty and warranty service
For warranty repair please call Black Forest Gifts (843) 232 7059 for an RMA number so we can track your clock while in our possession. Once you receive an RMA number please pack the clock in it's original box, do not send weights or head piece, etc. Install a wire through the chains against the base of the clock where the chains exit.
Send a check in the amount of $20.00 for clocks selling up to $1000.00, $30.00 for clocks selling between $1000.00 and $1500.00 and $40.00 for clocks selling for over $1500.00 made out to Black Forest Gifts Service Department to cover return shipping and insurance with the clock, we can also bill your credit card if that would be better.
Please insure your clock during shipping to cover your investment, we normally turn around warranty repairs within 2 weeks.
Place of jurisdiction for all lawsuits is Myrtle Beach, SC - USA
Settling place is Horry County, SC - USA
Shipping and handling charges are non refundable for any reason.
If UPS cannot deliver a package to the address on an order or if a customer redirects their package, UPS redirect charges will be charged to the customer.
Non Continental US orders will be quoted shipping rates by email.